Typically, implementation takes just one business day, pending device availability.

Simply email us. Technical assistance is included in your monthly subscription.

You’ll need internet connectivity and a device running iOS 14 or Android 8.0 and above, with Bluetooth 4.2+ and at least 2 GB of RAM.

There’s no user limit or additional charge per user for interacting with our platform and app.

Yes, our devices are reusable without restrictions. After completing one shipment, you can immediately begin another, except for the RC+Pack, which requires prior conditioning.

Our batteries are rechargeable and have an estimated lifespan of 8 years. RC+Card lasts approximately 6 months, RC+Tube lasts about 1 month, and RC+Pack lasts around 6 months.

RC+Card: Wireless charger for mobile phones. RC+Tube: USB charger provided. RC+Pack: Handled by H+Trace.

Thermal, Triaxial Accelerometer, and Luminous (chain of custody assurance) or Hall (magnetic).

Yes, they all feature an external temperature sensor calibrated from from -67 to 257°F (-55° to 125°C)

Absolutely, they’re digital sensors calibrated against a pattern. We offer a calibration app for interim corrections at no extra cost.

Data is instantly viewable at each planned checkpoint/stop from your device or anywhere globally. Reports are automatically generated at the end of a shipment and can be viewed/downloaded from both the app and control panel.

Time, temperature, handling, chain of custody, and process visibility are among the key indicators.

Yes, dashboards, reports, and processes can be tailored to your needs.

By analyzing shipment data, our AI predicts errors and enhances processes.

Absolutely, our system offers a user-friendly API for integration with various laboratory systems.

Yes, integrations are quoted separately and require coordination with your technical/systems department.

Data is securely stored on AWS, and access requires daily expiring tokens.

We provide customized automation solutions designed to meet your specific business needs and requirements. These may include process optimization, system integration, and efficiency enhancements tailored to your operations. We never handle patient data or medical records.